Faqs

Frequently Asked Questions (FAQ)

Need help placing an order?
Our customer service is available from 9:00 AM – 12:00 AM, Monday to Sunday at (013) 6913777. To place an order, you can WhatsApp anytime.

Are the items in stock?
Yes! We carefully manage our inventory to ensure the items you want are in stock and ready to ship.

When will my order ship?
We dispatch orders within 1–2 working days.

What payment methods do you accept?
We accept Direct bank transfer (our main method) and Billplz. We do not accept PayPal or a standalone card gateway at present.

Do you accept international orders?
No — we sell and deliver within Malaysia only at present.

How long does delivery take?
Delivery time after dispatch: West Malaysia 1–3 working days (next-day delivery may be possible in major cities; rural areas may take 2–3 working days). East Malaysia (Sabah, Sarawak & Labuan) 3–7 working days, and up to 8 working days for remote areas, depending on flight schedules. Delivery times are estimates and depend on the courier (J&T / PosLaju).

Can I ship to my office address?
Yes, we can deliver to your workplace.

Will others know what I ordered?
No. All orders are discreetly packaged with no visible product details.

How do I place an order?
Please visit our How to Order page for full instructions.